1. General rule after commencement
Payments are not refundable once the relevant service, campaign, development work, consultation, training batch, research, planning, onboarding or resource allocation has commenced, except where a refund is required by applicable law or expressly accepted by The Wictory in writing.
2. Multi-month service plans
Three-month, six-month and annual plans may include a discount in exchange for the committed term. If a client discontinues early and The Wictory accepts an early-termination refund, the completed service period is recalculated at the standard undiscounted monthly rate stated in the proposal or applicable at onboarding—not the discounted long-term rate.
A refund exists only where this calculation leaves a positive unused balance. Taxes already deposited, media spend, licences, tools, domains, hosting, creator/vendor charges and other non-recoverable third-party costs are not refundable.
3. Example of recalculation
If an annual plan is discounted to ₹25,000 per month but the normal month-to-month rate is ₹28,000, completed months are charged at ₹28,000 when an accepted early cancellation is calculated. For example, after six completed months, ₹1,68,000 is allocated to delivered months before subtracting any setup, notice-period or non-recoverable costs. The exact refund is the positive balance remaining from the amount actually paid; it is not automatically equal to the number of unused discounted months.
4. Development work
Website, application, software, design and other development payments are non-refundable after work has commenced because planning, design, engineering and resource time are reserved and performed progressively. This also applies to milestones already started or delivered. A written exception may be considered only where required by law or expressly agreed before payment.
5. Training
Training seat, admission, batch and course payments are non-refundable after the learner’s batch, counseling deliverables, learning access or training has commenced, subject to applicable law and any written course-specific exception.
6. Request process
Any eligible request must be emailed to info@thewictory.com with the invoice, payment proof and reason. Accepted refunds are processed to the original or mutually agreed payment method within a reasonable period, subject to banking timelines and applicable law.